1. The Service
Squad Reviews is a reputation management platform that helps local businesses collect, monitor, and respond to customer reviews across third-party platforms (such as Google, Facebook, Yelp, TripAdvisor, and others). Squad Reviews is built on, and resells, the Climbo platform. Some functionality is provided by Climbo and other third-party providers.
We may update, modify, or discontinue features at any time. We'll give reasonable advance notice of material changes when feasible.
2. Eligibility & Account Registration
To use the Service you must be at least 18 years old (or the age of majority in your jurisdiction) and capable of entering into a binding contract on behalf of yourself or the business you represent. You agree to provide accurate, current, and complete information during registration and to keep it updated.
You are responsible for safeguarding your account credentials and for all activity under your account. Notify us immediately at hello@squadreviews.com if you suspect unauthorized access.
3. Free Trial
We offer a free 7-day trial on all plans. No credit card is required to start. At the end of the trial, you may choose to subscribe to a paid plan; if you do not subscribe, your access to paid features ends.
4. Subscriptions, Fees & Billing
Pricing
Squad Reviews is sold on a per-location, recurring subscription basis. Current pricing is published at squadreviews.com/#pricing. We reserve the right to change pricing for new subscriptions or future renewal periods with reasonable advance notice. Existing subscriptions are honored at their original prices through the current term.
Payment
Subscriptions are billed in advance on a monthly or annual basis depending on the plan you select. Payments are processed by Stripe, our payment processor. By providing a payment method, you authorize us to charge that method for all subscription fees, taxes, and applicable usage charges.
Auto-renewal
Subscriptions automatically renew at the end of each billing period at the then-current price for that plan, unless you cancel before the renewal date.
Taxes
Fees are exclusive of applicable taxes unless stated otherwise. You are responsible for any sales, use, value-added, or similar taxes imposed on your subscription, except for taxes based on our net income.
Failed payments
If a payment fails, we may retry the charge, suspend access, or terminate the subscription. You remain responsible for unpaid amounts.
5. Cancellation & Refunds
You may cancel your subscription at any time from your dashboard. Cancellation takes effect at the end of the current billing period — you'll keep access until then. We do not provide pro-rated refunds for partial months or unused time on a plan, except as required by applicable law.
6. Acceptable Use
You agree not to use the Service to:
- Violate any law, regulation, or third-party right
- Send spam, unsolicited communications, or messages that violate consumer-protection or anti-spam laws (including TCPA, CAN-SPAM, GDPR, and CASL)
- Submit fake reviews, manipulate ratings, offer compensation in exchange for reviews, or otherwise violate the policies of Google, Facebook, Yelp, TripAdvisor, or any other third-party review platform
- Impersonate any person or entity, or misrepresent your affiliation
- Upload or transmit malicious code, viruses, or content that infringes intellectual property, is defamatory, harassing, obscene, or otherwise unlawful
- Interfere with or disrupt the Service, attempt to gain unauthorized access, or probe for security vulnerabilities
- Resell, sublicense, or share access to the Service with third parties unless you've signed up for an Agency plan that explicitly permits this
- Use the Service to compete with Squad Reviews, build a competing product, or scrape our content
Violations may result in suspension or termination without refund.
7. Customer Data & Consent
You are responsible for the customer information you upload to the Service (names, phone numbers, email addresses, etc.) — collectively, "Customer Data."
You represent and warrant that:
- You have all necessary rights, consents, and legal bases to upload Customer Data and to send review requests to those customers
- Your use of the Service complies with applicable privacy and communications laws (including TCPA for SMS messaging, CAN-SPAM for email, and GDPR/UK GDPR/CCPA where applicable)
- You will honor opt-outs and deletion requests promptly
You retain ownership of your Customer Data. You grant us a limited, non-exclusive license to host, process, and transmit Customer Data only as needed to provide the Service.
8. Reviews & Third-Party Platforms
Squad Reviews integrates with third-party platforms such as Google, Facebook, Yelp, TripAdvisor, Booking.com, and others. Your use of those platforms is governed by their own terms. You agree to comply with each platform's review and content policies. We are not responsible for the actions of those platforms, including any decision to display, hide, or remove reviews.
The negative review filter feature routes unhappy customers to a private feedback channel before they leave a public review. This feature is designed to be compliant with Google's review policies as we understand them at the time of writing, but third-party platform policies can change. You are responsible for using these features in compliance with current platform rules.
9. AI Features
The Service includes AI-powered features (including AI reply suggestions, the SEO Agent, the GEO Agent, and the Social Agent) that generate text and content automatically. AI output may contain errors, inaccuracies, or material that is not appropriate for your specific use case. You are solely responsible for any content the Service publishes on your behalf, including AI-generated review replies, blog posts, and social media posts. We recommend reviewing AI-generated content before publication where possible.
10. Intellectual Property
The Service, including all software, designs, text, graphics, logos, and other content (excluding Customer Data and your business content), is the property of Poo Squad LLC, our licensors (including Climbo), or our third-party providers, and is protected by intellectual property laws. We grant you a limited, non-exclusive, non-transferable, revocable license to use the Service for your business operations during your active subscription.
You may not copy, modify, reverse-engineer, decompile, or attempt to extract source code from the Service.
11. Privacy
Our handling of personal information is described in our Privacy Policy, which is incorporated into these Terms by reference.
12. Disclaimers
THE SERVICE IS PROVIDED "AS IS" AND "AS AVAILABLE," WITHOUT WARRANTIES OF ANY KIND, EXPRESS OR IMPLIED, INCLUDING WITHOUT LIMITATION WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT. WE DO NOT WARRANT THAT THE SERVICE WILL BE UNINTERRUPTED, ERROR-FREE, OR SECURE, OR THAT ANY DEFECTS WILL BE CORRECTED.
WE DO NOT GUARANTEE ANY SPECIFIC OUTCOME — INCLUDING ANY INCREASE IN REVIEWS, RATINGS, RANKINGS, REVENUE, OR CUSTOMERS — FROM YOUR USE OF THE SERVICE.
13. Limitation of Liability
TO THE MAXIMUM EXTENT PERMITTED BY LAW, IN NO EVENT WILL POO SQUAD LLC, SQUAD REVIEWS, OR ITS OFFICERS, EMPLOYEES, AGENTS, OR LICENSORS BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, EXEMPLARY, OR PUNITIVE DAMAGES, INCLUDING LOSS OF PROFITS, REVENUE, GOODWILL, OR DATA, ARISING OUT OF OR RELATED TO YOUR USE OF THE SERVICE, EVEN IF ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.
OUR TOTAL AGGREGATE LIABILITY FOR ANY CLAIMS RELATED TO THESE TERMS OR THE SERVICE WILL NOT EXCEED THE GREATER OF (A) THE AMOUNT YOU PAID US IN THE TWELVE (12) MONTHS PRECEDING THE EVENT GIVING RISE TO THE CLAIM, OR (B) ONE HUNDRED U.S. DOLLARS ($100).
14. Indemnification
You agree to indemnify, defend, and hold harmless Poo Squad LLC, its officers, employees, and agents from any claims, damages, liabilities, losses, costs, or expenses (including reasonable attorneys' fees) arising from: (i) your use of the Service; (ii) your Customer Data; (iii) your breach of these Terms; or (iv) your violation of applicable law or third-party rights.
15. Suspension & Termination
We may suspend or terminate your access to the Service at any time, with or without notice, if you breach these Terms, fail to pay fees, or use the Service in a way that we reasonably believe poses risk to other users, third-party platforms, or us.
You may terminate your account at any time by canceling your subscription and discontinuing use of the Service.
On termination, your right to use the Service ends. Sections that by their nature should survive (including IP, disclaimers, limitation of liability, indemnification, governing law) will survive termination.
16. Modifications to These Terms
We may update these Terms from time to time. When we make material changes, we'll update the "Last updated" date and notify you by email or in the dashboard. Continued use of the Service after changes take effect constitutes acceptance.
17. Governing Law & Dispute Resolution
These Terms are governed by the laws of the State of Kansas, without regard to its conflict-of-laws principles. Any dispute arising out of or relating to these Terms or the Service will be brought exclusively in the state or federal courts located in Kansas, and you and we consent to the personal jurisdiction of those courts. Each party waives any right to a jury trial to the extent permitted by law.
18. Miscellaneous
Entire Agreement. These Terms, together with our Privacy Policy, are the entire agreement between you and us regarding the Service.
Severability. If any provision of these Terms is held unenforceable, the remaining provisions will remain in full effect.
No Waiver. Our failure to enforce a provision is not a waiver of our right to do so later.
Assignment. You may not assign these Terms without our written consent. We may assign them, including in connection with a merger, acquisition, or sale of assets.
No Third-Party Beneficiaries. These Terms do not create any third-party beneficiary rights.
19. Contact
Questions about these Terms? Email hello@squadreviews.com.
Squad Reviews is a service of Poo Squad LLC, a Kansas limited liability company.